Question 1

What do I need to create an account on dj77?

Accepted Answer

To create an account on dj77, you need an active mobile number, an email address, and your name and date of birth. Initial At registration An NID is not required, but for large withdrawals, an NID or passport may be needed for KYC verification. Was this answer helpful? Yes No

Question 2

How many accounts can be registered under one phone number?

Accepted Answer

Only one account is allowed per phone number and email Only one account can be opened. Attempting to create multiple accounts may result in all accounts being closed and balances forfeited. Terms & Conditions View. Was this answer helpful? Yes No

Question 3

Is email verification mandatory after registration?

Accepted Answer

Yes, of registration you will need to verify your email. Deposits and bets are not allowed until verification is complete. Simply click the link sent to your email and your account will be activated instantly. If you don't see the email, check your spam folder. Was this answer helpful? Yes No

Question 4

What is the age requirement for registration?

Accepted Answer

on dj77 Registration you must be at least 18 years old. Any discrepancy found during age verification will result in account closure. We are committed to responsible gaming — Responsible Gaming Visit the page. Was this answer helpful? Yes No

Question 5

Can I change my username or email?

Accepted Answer

Your username cannot be changed once set. However, your email and phone number can be updated from Profile Settings — you will need to verify via OTP sent to the old address. For assistance, contact support@dj77.im. Was this answer helpful? Yes No

Question 6

When is KYC verification required?

Accepted Answer

KYC verification is required for your first withdrawal or for transactions exceeding ৳50,000. Upload a scanned copy of your NID or passport. Verification is usually completed within 24 hours. Was this answer helpful? Yes No

Question 7

Can I delete my account?

Accepted Answer

Yes, permanent account closure is possible. Submit a request to Support and any remaining balance will be refunded. Once permanently closed, an account cannot be reopened. Learn more Responsible Gaming Available on the page. Was this answer helpful? Yes No

Question 8

Where do I enter a referral code?

Accepted Answer

Registration Enter your friend's code in the "Referral Code" field on the third step of the registration form. The code cannot be added after registration is complete. Both parties will receive a bonus when a valid code is used. Was this answer helpful? Yes No

Question 9

How do I recover my password if I've forgotten it?

Accepted Answer

On the login page Click "Forgot Password?" on the login page. An OTP will be sent to your registered email or phone number. Enter the OTP to set a new password. The entire process takes under 5 minutes. Was this answer helpful? Yes No

Question 10

Will my account be locked after entering the wrong password too many times?

Accepted Answer

After 5 consecutive incorrect password attempts, your account is temporarily locked for 30 minutes as a protection against brute force attacks. To unlock it, reset your password or contact support. Was this answer helpful? Yes No

Question 11

How does OTP login work?

Accepted Answer

On the login page Select the "Via OTP" tab. Enter your registered phone number and tap "Send OTP". A 6-digit code will arrive within 60 seconds. Enter the code to log in — no password needed. Was this answer helpful? Yes No

Question 12

How many devices can be logged in at the same time?

Accepted Answer

You can stay logged in on up to 3 devices simultaneously. OTP verification is mandatory the first time you log in on a new device. For your security, log out of any devices you no longer use. Was this answer helpful? Yes No

Question 13

Why am I being automatically logged out?

Accepted Answer

For security, you will be automatically logged out after 30 minutes of inactivity. Keeping the "Remember Me" option enabled extends this period on recognized devices. Timeout always applies on the payment and settings pages. Was this answer helpful? Yes No

Question 14

How do I enable two-factor authentication (2FA)?

Accepted Answer

Log in → Profile → Security Settings → Enable 2FA. After that, every login will require a code from SMS or an authenticator app. This makes your account significantly more secure. Was this answer helpful? Yes No

Question 15

What deposit methods are available?

Accepted Answer

dj77 accepts deposits via bKash, Nagad, Rocket, bank transfer, and crypto (USDT). Mobile banking is the fastest option — funds typically appear in your account within 5–15 minutes. For more details Financial Transactions Available on the page. Was this answer helpful? Yes No

Question 16

What is the minimum deposit amount?

Accepted Answer

Minimum deposit via mobile banking ৳500. The minimum for bank transfer is ৳1,000 and the equivalent in USDT for crypto. There is no maximum limit, though large deposits may require additional verification. Was this answer helpful? Yes No

Question 17

I made a deposit but it hasn't been credited — what should I do?

Accepted Answer

First, wait 30 minutes. If the issue persists, contact support with a screenshot of the transaction and the transaction ID. Most cases are resolved within 1–2 hours. Bank transfers may take 1–3 business days. Was this answer helpful? Yes No

Question 18

Are there any deposit charges?

Accepted Answer

dj77 does not charge any deposit fees. However, your mobile banking provider or bank may apply their own transaction fees. Network gas fees apply for crypto. Learn more Financial Transactions page. Was this answer helpful? Yes No

Question 19

Can I make deposits 24 hours a day?

Accepted Answer

Yes, deposits via mobile banking and crypto are available 24/7. Bank transfers are processed during banking hours, so a deposit made at night may be verified the next morning. Was this answer helpful? Yes No

Question 20

Can I deposit using someone else's bKash number?

Accepted Answer

For security reasons, deposits are only accepted from a mobile banking number registered in your own name. Deposits from third-party numbers may be rejected, and refunds can take additional time. Was this answer helpful? Yes No

Question 21

Can a deposit be cancelled?

Accepted Answer

A deposit that has already been processed cannot be cancelled. However, if you sent the wrong amount or the balance was not credited, contact support immediately. With proof, the issue is resolved within 48 hours. Was this answer helpful? Yes No

Question 22

How fast are withdrawals processed?

Accepted Answer

On bKash and Nagad, typically 15–30 minutes withdrawals are completed within that time. Bank transfers take 1–3 business days. Requests made between midnight and 6 AM will be processed in the morning. Was this answer helpful? Yes No

Question 23

What are the minimum and maximum withdrawal limits?

Accepted Answer

Minimum Withdrawal ৳500. Daily withdrawal limits are ৳1,00,000 via mobile banking and ৳5,00,000 via bank transfer. Limits may be increased after KYC verification. Was this answer helpful? Yes No

Question 24

Can I withdraw my bonus balance directly?

Accepted Answer

No, bonus balance cannot be withdrawn directly. Once the specified wagering requirements (typically 3x–5x) are met, the bonus converts to real cash and can then be withdrawn. Details On the Promotions page। Was this answer helpful? Yes No

Question 25

What should I do if my withdrawal is stuck?

Accepted Answer

If your withdrawal stays "pending" for more than 2 hours, please contact support. Withdrawals are typically delayed due to incomplete KYC, mismatched account details, or flagged activity. Submitting the required documents usually resolves the issue quickly. Was this answer helpful? Yes No

Question 26

Can I withdraw to someone else's account?

Accepted Answer

No, withdrawals can only be made to a mobile banking or bank account registered in your own name. Transfers to third-party accounts are not permitted under our security policy. Was this answer helpful? Yes No

Question 27

Are there any withdrawal fees?

Accepted Answer

dj77 charges no processing fee for withdrawals. However, your mobile banking provider may apply a cashout charge. Crypto network fees are borne by you. Was this answer helpful? Yes No

Question 28

How do I claim the welcome bonus?

Accepted Answer

Registration complete the process and make your first deposit. A 100% bonus of up to ৳10,000 is automatically credited on a minimum deposit of ৳500. Entering a referral code gives you additional benefits. Was this answer helpful? Yes No

Question 29

What is a wagering requirement or rollover?

Accepted Answer

A bonus becomes real cash only after you place a specified amount in bets. For example, a 3x rollover means you must wager ৳3,000 to convert a ৳1,000 bonus. Terms for each offer On the Promotions page Listed separately. Was this answer helpful? Yes No

Question 30

Do bonuses expire?

Accepted Answer

Yes, most bonuses are valid for 7–30 days. If the wagering requirements are not met within that period, the bonus balance will be forfeited. The validity period for each offer Latest Promotions See on the page. Was this answer helpful? Yes No

Question 31

How do I use a free bet?

Accepted Answer

The "Free Bet" option will appear in the payment method section of your bet slip. Select it and place your bet. If a free bet wins, only the profit portion is paid out as real cash — the original stake is not returned. Was this answer helpful? Yes No

Question 32

How long does it take for a referral bonus to be credited?

Accepted Answer

Referral bonuses are credited to your account within 24 hours of your friend completing registration and their first deposit. There is no referral cap — the more friends you bring in, the more you earn. Was this answer helpful? Yes No

Question 33

Which sports can I bet on?

Accepted Answer

Bet on over 200 sports including cricket, football, tennis, badminton, kabaddi, and basketball. Hundreds of markets are available, including Live Betting, Match Winner, Total Runs, and Handicap. Match Odds See all on the page. Was this answer helpful? Yes No

Question 34

What is the minimum bet amount?

Accepted Answer

Minimum bet on most markets ৳20. Minimum ৳50 at Live Casino tables. Maximum bet limits vary by market and event type. Popular Games Details on the page. Was this answer helpful? Yes No

Question 35

Is the Live Casino fair?

Accepted Answer

dj77's Live Casino is operated through internationally licensed providers. All games are RNG (Random Number Generator) certified and independently audited by third parties. Analysis Learn more on the page. Was this answer helpful? Yes No

Question 36

What happens if a bet is cancelled?

Accepted Answer

If a match or event is cancelled, all bet stakes are automatically refunded. For accumulator (parlay) bets, any cancelled leg is calculated with odds of 1.00. Was this answer helpful? Yes No

Question 37

Is Cash Out available?

Accepted Answer

Yes, Live Cash Out is available on selected matches. Click the Cash Out option on your bet slip to withdraw part or all of your stake at the current odds. This feature is not available on all markets. Was this answer helpful? Yes No

Question 38

Does dj77 share my information with third parties?

Accepted Answer

No. Your personal information is never sold or rented to third parties. Data may only be shared with regulatory authorities when required by law. Details Privacy Policy Read. Was this answer helpful? Yes No

Question 39

What happens if suspicious activity is detected?

Accepted Answer

If a suspicious login or transaction is detected, we will immediately send an alert to your registered number. Your account may be temporarily suspended. You can view the list of authorized devices in your profile. Was this answer helpful? Yes No

Question 40

How do I protect myself from phishing or fraud?

Accepted Answer

dj77 will never ask for your password via email or SMS. Only through dj77.im Only trust emails from our official domain. Do not click suspicious links or share your OTP with anyone. If you notice anything unusual, contact us at support@dj77.im. Was this answer helpful? Yes No

Question 41

What should I do if my account is hacked?

Accepted Answer

Contact us immediately at support@dj77.im or let us know via live chat. We will temporarily suspend the account and launch an investigation. Once your identity is verified, the account will be restored. Was this answer helpful? Yes No

Question 42

Where can I download the dj77 app?

Accepted Answer

Android APK & iOS App Download Page Download from our official site. Not available on Google Play Store or the App Store. On Android, enable "Unknown Sources" before installing. Please follow all applicable government guidelines. Was this answer helpful? Yes No

Question 43

Which Android version does the app support?

Accepted Answer

The dj77 app runs on Android 6.0 (Marshmallow) and above. On iOS, version 12.0 or higher is required. For best performance, at least 2GB RAM and 100MB of free storage are recommended. Was this answer helpful? Yes No

Question 44

What should I do if the app crashes?

Accepted Answer

Force close the app and reopen it. If the issue persists, clear the app cache (Settings → Apps → dj77 → Clear Cache). If it still doesn't work, uninstall the app and Download Page Install the latest version from there. Was this answer helpful? Yes No

Question 45

Can I play on mobile without the app?

Accepted Answer

Yes, dj77.im works fully on mobile browsers. Open the site in Chrome or Safari to access all features. However, the app offers live notifications, faster loading, and an overall better experience. Was this answer helpful? Yes No

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